Long-term Care Homes

Visit (Central) Ontario Health atHome Support Services to find out about eligibility, how to apply and costs.

Telephone: 310-2222 (no area code required)

Learn more about our programs, services and what it’s like to live in one of York Region’s long-term care homes in our Welcome To Your New Home booklet.

Health Care Consent and Substitute Decision Makers

Health care consent is making an informed decision to accept or refuse care or treatment. It is based on information the health care provider explains about the person’s condition, treatment options, risks, benefits, side effects, alternatives and what would happen if treatment were refused. Consent is required when proposing a plan of care, a new treatment, a change in medication or a change to a current treatment.

A Substitute Decision Maker is the person who will make health care decisions on behalf of the resident if the resident becomes mentally incapable to make these decisions.

For more information on Substitute Decision Maker please review Substitute Decision Maker information package.

Hiring a Private Caregiver or Companion

Some residents or their families wish to hire a private caregiver or companion to attend to some of the resident’s needs for a specific number of hours per day or week. Some key points to keep in mind when hiring a private caregiver of companion:

• Private caregivers and companions are not employees of York Region
• As the Hirer, you will determine their responsibilities, set their schedules and coordinate pay
• Private caregivers and companions must meet the requirements set out in the Private Caregivers and Companions Policy
• It is mandatory for private caregivers to attend an orientation session provided by York Region
• The long-term care homes have ultimate responsibility for the safety and wellbeing of all residents
• If a private caregiver or companion disregards the long-term care home’s policies, violates the confidentiality agreement, or interferes with the comfort and wellbeing of any resident, the Home’s Administrator has the right to prohibit them from providing services

If you are interested in hiring a private caregiver or companion, please call 1-866-967-5582 and ask for the private caregivers policy and forms.

Reporting a Complaint

To report an urgent complaint, call the Long-Term Care Family Support and Action Line toll-free at 1-866-434-0144. Hours of operation are 8:30 a.m. to 7:00 p.m., 7 days a week.

For non-urgent complaints, please contact the Home’s Administrator directly. Feedback forms are available at the main reception desk and nursing stations in our Homes and can be submitted anonymously.

You can also visit the Ministry of Long-Term Care complaint process for more information on non-urgent complaints.

For the Patient Ombudsman of Ontario:

• Toll free: 1-888-321-0339
• Hours of operation: 9:00 a.m. to 4:00 p.m., Monday to Friday

People who are leaving the hospital after an accident or illness but are not ready to return home can recover in a convalescent care bed. Convalescent care beds are available at Newmarket Health Centre and Maple Health Centre. All the services that are available to long-term care residents are available to clients staying in the convalescent care beds.

Eligibility

This service is available to York Region residents while they recover from an accident or illness. Residents are entitled to a maximum of 90 days of convalescent care.

Cost

This service is provided at no cost. Costs such as a telephone are extra.

How to Apply

Contact the Ontario Health atHome Support Services to request a convalescent care bed.

Telephone: 310-2222 (no area code required)

Short stay beds are available for seniors and adults with disabilities to use while their regular caregivers are on vacation or need a rest. The Short Stay/Respite program offers family members relief from the physical, mental and emotional demands of caring for their loved ones.

Rates

There is a daily rate for this program service.  Click the Rates for Long Term Care button below to view current rates.

Rates for Long Term Care

How to Apply

Please note that if you wish to use these services during the peak holiday season you are encouraged to book well in advance.

For adults who require complex or secured care, contact Central Ontario Health atHome to request a Short Stay/Respite bed in a long-term care home.

Telephone: 1-888-470-2222

• Long-Term Care Continuous Quality Improvement Annual Report 2024-25
• The Residents' Bill of Rights
• Visitor Policy Guidelines
• Whistle-Blowing Protection Policy and Procedures
• Emergency Plans
  • Emergency Access to Prescriptions Plan
  • Emergency Planning Stakeholder Consultation Plan
  • Emergency Recovery Plan
  • Food and Fluid Emergency Plan
  • Long-Term Care Emergency Plan
  • Resources, PPE, Supplies and Equipment Emergency Plan
  • Outbreak Preparedness and Management Plan
  • Epidemic and Pandemic Preparedness Management Plan
  • Code Red Plan
  • Code Orange Plan
  • Code White Plan
  • Code Black Plan
  • Code Blue Plan
  • Code Brown Plan
  • Code Grey Plan
  • Code Grey - Loss of Essential Service
  • Code Yellow Plan
  • Code Green Plan
  • Boil Water Advisory Emergency Plan
  • Gas Leak Emergency Plan
  • Floods Emergency Plan
  • Long-Term Care Contingency Staffing Plan
  • Long-Term Care Emergency Communication Plan