Winter Road Maintenance
York Region maintains all Regional roads. Learn about winter weather preparation and road maintenance including snow plowing performed in winter months to keep Regional roads safe and in good state of repair.
Report a Road Maintenance Concern
Use this online service to report a road maintenance concern, such as a pothole, broken sign or malfunctioning traffic signal.
Contact Information
General inquiries may be directed to:
York Region, Public Works
Monday to Friday, 7 a.m. to 7 p.m.
Saturday, Sunday and holidays from 8:30 a.m. to 4:30 p.m.
Toll free: 1-877-464-9675 Ext. 75000
TTY: 1-866-512-6228
E-mail: @email
After Hours - Roads and Traffic Operations Centre
To report urgent matters impacting the safety of road users, such as a spill, traffic signal outage or road emergency, please call toll free: 1-877-464-9675, ext. 75200
Operational Road Work
Declaring a Significant Weather Event in York Region

In extreme weather conditions, York Region may declare a significant weather event when:
- A weather event is approaching or occurring
- The weather hazard has the potential to pose a significant danger to users of Regional roads
- Environment Canada has issued an Alert
How does the declaration impact residents?
Residents may not notice a change in road operations compared to other winter events. York Region will be monitoring weather conditions closely, deploying all available resources to address snow and ice accumulation and make roads safe for travel.
When will York Region declare a significant weather event?
York Region may declare a significant weather event when Environment Canada issues warnings for one or more of the following conditions:
- Blizzard
- Blowing snow
- Flash freeze
- Freezing drizzle
- Freezing rain
- Snowfall
- Snow squall
- Winter storm
The declaration of a significant weather event will end when Environment Canada cancels the related warning.
Windrow Services
York Region does not provide sidewalk or windrow clearing (the snow left at the bottom of a driveway after a snowplow has gone by). For more information, visit your local municipalities' website or refer to the information below:
Aurora
- The Town does not have a driveway windrow removal program; however, the Town has worked with Snow Angels Canada to promote windrow removal services for residents. Learn more.
Town of East Gwillimbury
- The Town does not have a driveway windrow removal program; however, the Town has worked with several agencies to promote windrow removal services for residents. Learn more.
Town of Georgina
- The Town's Windrow Snow Clearing Program is designed to help disabled and elderly residents maintain road access from their driveways during the winter season. Learn more.
Township of King
- The Township can assist disabled and elderly residents maintain road access from their driveways during the winter season. Learn more.
City of Markham
- The City's Snow Windrow Removal Assistance Program is designed to help disabled and elderly residents maintain road access from their driveways during the winter season. Residents can download and application form.
Town of Newmarket
- The Town does not have a driveway windrow removal program. The Town understands that windrows caused by road snow plowing can be frustrating for our residents. Unfortunately, to effectively plow the road, windrows cannot be avoided. Learn more.
- Requests to change the Town's policy should be directed to @email
City of Richmond Hill
- The City provides windrow-clearing service for all residential driveways fronting local roadways only. Learn more.
- Requests to change the City's policy should be directed to @email
City of Vaughan
- The City provides windrow-clearing service for all residential driveways fronting Vaughan roadways. Learn more.
Town of Whitchurch-Stouffville
- Windrow Removal Assistance is available to help disabled and elderly residents maintain road access from their driveways during the winter season. Residents can download an application form.
Winter Storm Preparation and Maintenance
York Region provides 24/7 maintenance during the winter. This includes snow plowing, sanding and salting Regional roads.
Watch our videos below to learn more:
NOTE: York Region does not provide sidewalk cleaning. For more information, please contact your local municipality.