YorkNet
YorkNet is a York Region-owned corporation delivering government-funded infrastructure to connect communities with reliable, high-speed internet. Through the construction and operation of a high-speed dark fibre network, YorkNet is creating equitable access to broadband across the Region. Stay informed as we expand our network and continue building a more connected future.
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Connections in My Community
YorkNet is expanding access to high-speed internet across York Region through the Universal Broadband Fund, focusing on underserved areas.
In partnership with Galaxy Fibre, we’re working to connect eligible homes with fast, reliable internet. Use the below address checker to see if your property is eligibility for high speed fibre services from Galaxy Fibre.
Check My Property for Eligibility
You can also explore the below interactive map below to view highlighted specific routes and areas eligible under Universal Broadband Fund.
The above maps is intended to be a visual for reference purposes. Information is subject to change. View Larger Map
Current Connections
Town of Georgina
Pefferlaw
Completed eligible streets now have access to high-speed internet. Eligible homes can sign up for services with Galaxy Fibre.
Cooks' Bay
Some homes are already connected to high-speed internet services, and the remaining eligible customers who signed up will soon be contacted to schedule their home installation appointments.
Upcoming Fibrehoods
The next communities set to receive access to high-speed internet include:
- Glenville (Township of King) - Galaxy Fibre representatives will be visiting eligible homes in Glennville, King Township, to offer high-speed internet services for when the network is ready later this year.
- Queensville (East Gwillimbury)
- Sutton (Georgina)
- Aurora (the area of Leslie Street and Westview Dr.)
Crews are getting ready to resume fibre optic installations in these areas. Galaxy Fibre will be visiting homes in eligible areas to offer high-speed service once equipment and electronic installation has taken place.
Future Connections
YorkNet is expected to reach more eligible fibrehoods by the end of 2025 including in East Gwillimbury, King, Markham, Stouffville, Richmond Hill and Vaughan.
Please check YorkNet’s interactive map to determine if your street is eligible under Universal Broadband Fund.
How Communities and Addresses are Selected
Eligible funding areas in specific parts of York Region were deemed underserved by criteria selected by the federal and provincial governments.
Underserved is considered internet speeds below 50 megabits per second (Mbps) download and 10 Mbps upload
- Download speed: The speed at which data, including files, websites, pictures, music and movies is being delivered to you from the internet
- Upload speed: The speed at which data is traveling from you to the internet
An interactive map made available by the Ontario government shows provincially funded high-speed internet projects across the province in underserved areas. If your area is deemed served but you have poor internet services please contact @email.
How we are Connecting Communities
Building high-speed internet infrastructure takes a lot of planning, design, permits and time. View the video below to better understand the process for bringing high-speed internet to homes.
About YorkNet
YorkNet is a York Region-owned corporation that builds and operates a high-speed, dark fibre network across the Region to create equitable access to high-speed internet.
YTN Telecom Network Inc. (YorkNet is the operational name) is a Municipal Services Corporation. YorkNet’s operations are governed by it's Board of Directors and the Ontario Business Corporations Act (OBCA), rather than the Municipal Act, as is the case for York Region and all municipalities in Ontario.
Annual Reports
YorkNet Mandate
YorkNet is dedicated to shaping the digital future of York Region through three core mandates:
Grow York Region’s dark fibre network
Improve the delivery of Regional services, such as traffic management, transit systems, water/wastewater control management, security monitoring, policing and cloud-enabled applications.
Collaborate with public-sector organizations to improve high-speed internet service
Work with municipalities, hospitals, libraries, fire halls, schools, community centres and other public sector organizations to improve the broadband services they deliver using our network.
Provide private-sector organizations with open access to the network
Drive economic and social benefits and enhance broadband service for the Region’s residents and businesses, particularly in rural and underserved areas of the Region.
eNews Updates
2024 Year in Review (winter 2024)
Network Expansion (fall 2024)
Network Expansion (summer 2024)
Network Expansion (spring 2024)
2023 Year in Review (winter 2023)
Partner with YorkNet
Telecommunication and internet service providers can harness YorkNet’s robust dark fibre network to unlock flexible capacity and connectivity options, including:
- Expanding network reach across York Region
- Utilizing YorkNet’s reliable and high-performance network
- Accessing scalable dark fibre to meet growing consumer demand
- Providing faster and more cost-effective service to customers
- Enabling high-bandwidth applications like cloud-based tools and remote data centre operations
For more information on partnering with YorkNet to deliver or receive high-speed internet in York Region please contact @email.
2024 Accessibility Plan – Non-Dominant Carriers under the Telecommunications Act
The Accessible Canada Act (ACA) and the Accessible Canada Regulations (regulations) require that federally regulated entities prepare and publish accessibility plans. YorkNet is a wholly-owned subsidiary of York Region. YorkNet operates York Region’s dark fibre network and both York Region and YorkNet are regulated as non-dominant carriers under the Telecommunications Act. This ACA Accessibility Plan was prepared by YorkNet on behalf of York Region and YorkNet and it and will be continually reviewed and updated yearly.
York Region has an established Accessibility Plan under provincial legislation which York Region uses when it undertakes actions or supplies services to YorkNet or on its own behalf. Our ACA Accessibility Plan builds on the work identified in the Region’s Multi-Year Accessibility Plan to improve accessibility across York Region. Consultations, improvements, actions and learnings from the development of the Region’s accessibility plan were used to guide and develop the ACA Accessibility Plan.
How to Provide Feedback
YorkNet has a process for receiving and responding to feedback, including feedback on how services are delivered to persons with disabilities.
The designated official under the ACA for YorkNet is the General Manager of YorkNet. Any feedback on this plan or on accessibility can be addressed to the designated official.
We welcome your feedback about any accessibility barriers you’ve experienced.
The designated official is responsible for addressing accessibility feedback. You can provide feedback by online form, email, phone or mail. We will acknowledge accessibility feedback received, other than feedback provided anonymously. All feedback received, other than that submitted anonymously, will be acknowledged within 48 hours. If contact information is shared, we may follow up with you. Personal information you provide will remain confidential and will be managed following privacy laws. This information will only be shared per these laws or with your consent.
- Online: Accessible Canada Act feedback form
- Mail:
General Manager of YorkNet
YorkNet, Accessibility Feedback
17150 Yonge St, Newmarket, ON L3Y 8V3 - Phone: Accessibility feedback line 1-877-464-9675 ext. 71492
- Email: @email (include “Accessibility Feedback” in the subject line)
If you need a description of the accessibility feedback process or the accessibility plan in a different format, please contact us. We can provide it in print, large print, braille, audio or electronic format or other agreed-upon formats.
For More Information or to Request an Alternate Format
Alternate formats include, but are not limited to, print (hard copy), large print, braille, audio and electronic.
Contact methods
- Mailing address:
General Manager of YorkNet
YorkNet, Accessibility Feedback
17150 Yonge St, Newmarket, ON L3Y 8V3 - Phone: Accessibility feedback line 1-877-464-9675 ext. 71492
- Email: @email (include “Accessibility Feedback” in the subject line)
Definitions of the Act
Barrier
“means anything—including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice—that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.”
Disability
“means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment—or a functional limitation—whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.”
Accessibility Plan
Accessibility statement
York Region and YorkNet Statement of Organizational Commitment
The Regional Municipality of York (York Region) and its wholly-owned subsidiary, YTN Telecom Network Inc. (YorkNet) are committed to meeting the accessibility needs of people with disabilities in a timely and proactive manner and will use reasonable efforts to provide equitable access to its programs, goods, services and facilities in a way that respects a person’s dignity and independence.
Employment
Further consultation will be required to identify barriers to employment within our organizations as we strive for continuous improvement. YorkNet’s employment services are provided by York Region. York Region is committed to improving accessibility and creating an accessible work environment for all employees across the employment life cycle. A detailed list of York Region’s actions and its consultation process can be found in our Accessibility Plans.
The built environment
Further consultation will be required to identify barriers within the built environments managed by our organizations as we strive for continuous improvement. The headquarters for the telecommunications operations for YorkNet is located within one of the administrative buildings owned by York Region. York Region is committed to improving accessibility in its built environment and incorporates accessibility features when building new, or making planned significant alterations to existing, Region-controlled public spaces. A detailed list of York Region’s actions and its consultation process can be found in our Accessibility Plans.
Information and communication technologies (ICT)
York Region’s IT Services Branch is responsible for the provision of all IT related services for YorkNet. York Region prioritizes meeting Web Content Accessibility Guidelines (WCAG 2.0) Level AA. YorkNet and York Region will continue to make improvements to make information easy to find through technology. A detailed list of York Region’s actions and its consultation process can be found in in our Accessibility Plans.
Communication, other than ICT
York Region and YorkNet prioritize offering an excellent accessible communications experience to everyone through the following actions:
- Provide Accessible Customer Service training to all staff and volunteers, and to agents who provide service to the public on our behalf
- Accommodate the use of assistive devices, support persons and service animals
- Receive and respond to feedback regarding the manner in which goods or services are provided to people with disabilities
- Provide notice of temporary service disruptions to programs, services or facilities
Some areas of improvement include ensuring customer service numbers and contact information is easy to find and accessible and making any automated systems accessible and easy to use.
Procurement of goods, services and facilities
York Region’s Procurement Office is responsible for the provision of all procurement related services for YorkNet. York Region is taking steps to review and update the Region’s accessible procurement practices and procedures in place to ensure they are up to date and reflect best practices. Where possible, York Region includes accessibility criteria when buying or acquiring goods, services, facilities and self-service kiosks. If it is not practicable to do so, staff will provide an explanation, upon request. The Region considers accessibility, along with other criteria like the quality and the cost.
Consultations
The ACA requires an Accessibility Plan to be developed, reviewed and updated in consultation with persons with disabilities. The ACA Accessibility Plan for York Region and YorkNet relies and builds on the work to improve accessibility across York Region undertaken as part of our existing accessibility plan. YorkNet and York Region use the consultations, improvements, actions and learnings from the development of the accessibility plan to guide and develop the ACA Accessibility Plan.
As part of York Region’s obligations under provincial legislation, York Region has been conducting consultations and has established an Accessibility Advisory Committee. York Region collects feedback about its existing accessibility plan from people with disabilities, the community and the York Region Accessibility Advisory Committee (YRAAC). The York Region Accessibility Advisory Committee (YRAAC) celebrated its 20th anniversary in 2023. Since its inception in 2003, YRAAC members have participated in more than 90 formal meetings and provided feedback and consultation on over 250 presentations. YRAAC will be consulted on an ongoing basis in the development of our ACA Accessibility Plan.
Past consultations have been undertaken with staff, including meetings and one-on-one conversations with subject matter experts, consultations with York Region’s Community of Belonging for Staff with Disabilities, and its Diversity and Inclusion Staff Committee on the development of provincial accessibility plans relied on and referred to by our ACA Accessibility Plan. The survey included targeted outreach to community agencies serving York Region residents with disabilities, Municipal Diversity and Inclusion Group (MDIG), York Region Accessibility Advisory Committee (YRAAC) and accessibility advisory committees within York Region’s nine local municipalities.
