Contact Us

York Region offers a variety of ways for residents to connect with their local government, ensuring easy access to information and services. Whether you have questions, need assistance or want to provide feedback, there are multiple contact options available to suit your needs.

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Phone

Dedicated staff are available to answer your call related to the following services:

General Inquiries
1-877-464-9675
@email
Monday to Friday: 8:30 a.m. to 4:30 p.m.

TTY: 1-866-512-6228
(for deaf and hard of hearing)

Court Services
1-877-331-3309
Monday to Friday: 8:30 a.m. to 4:30 p.m.

Regional Clerk
Submit a legal claim, including claims for lien under the Construction Act:  [email protected] 

Request a Statement of Claim appointment:
1-877-464-9675 ext. 71320 [email protected]

Health Connection
1-800-361-5653
@email
Monday to Friday: 8:30 a.m. to 4:30 p.m.

On-Request
1-844-667-5327
@email
Monday to Sunday and holidays: 5 a.m. to 12 a.m.

Mobility On-Request Paratransit
1-866-744-1119
@email
Monday to Friday: 7 a.m. to 7 p.m.

York Region Transit (YRT)
1-866-668-3978
@email 
Monday to Friday: 7 a.m. to 7 p.m.
Saturday, Sunday and holidays: 8:30 a.m. to 4:30 p.m.
yrt.ca

Regional Roads
1-877-464-9675 ext. 75000
@email
Monday to Friday from 7 a.m. to 7 p.m.
Saturday, Sunday and holidays from 8:30 a.m. to 4:30 p.m. 

For urgent matters after hours impacting the safety of road users:
1-877-464-9675 ext. 75200

Mail and In-Person

17250 Yonge street building

Mail

To send mail to York Region, please send to:

York Region Administrative Centre
Attention: (Please indicate department, service or contact name)
17250 Yonge Street
Newmarket, ON
L3Y 6Z1

17150 Yong street inside the building

In-Person

Customer Service, Public Health, Provincial Offences and Small Business

17150 Yonge Street
Newmarket, ON
L3Y 8V3

Monday to Friday from 8:30 a.m. to 4:30 p.m.
Closed on weekends and Statutory Holidays.

Ombudsman for The Regional Municipality of York

York Regional Council has appointed the Ontario Ombudsman as the Ombudsman for The Regional Municipality of York. The appointment is effective January 1, 2021. The Ombudsman is an objective office of last resort for members of the public to bring forward unresolved complaints when all other processes have been exhausted. Acting at arm’s length from the Regional Council and the Corporation, the Ombudsman will independently receive, review and investigate complaints, provide periodic updates as a result of investigations and produce an annual report of its activities.

Submit a Complaint Online